Terms & Conditions
INSPECT DELIVERY BEFORE YOU SIGN: Power Generation Service LLC makes every effort to ensure all shipments are damage free upon shipment. OPEN AND INSPECT your delivery BEFORE you sign for it. Once signed received, it is the sole responsibility of the customer to make and manage a claim directly with the carrier that delivered it. See “Damaged Merchandise in Transit” section for more information.
Payment Methods: Financing term are available through Service Finance Company, LLC. PayPal Credit is available to you with 6 month interest free. Any personal check will take 4 business days to clear our bank once received, note, products will not ship until the check has cleared our bank. Visa, MasterCard, Discover and American Express credit cards will be charged at the time of the order to include a 2% processing fee on the total amount.
Sales Tax: For customers in New Mexico, all applicable taxes will be added to the order. To satisfy consumer-reporting rules, if you are a reseller in New Mexico you must provide the correct non tax certificate before the State tax is removed from your order.
Canceled Order: To cancel an order, contact us no later than the next business day after placing the order. The following processing charges will apply for any canceled order paid with a credit card. $20.00 for orders up to $1000.00, $50.00 charge for orders up to $10,000.00 and changes for orders over $10,000.00 will be determined at time of cancellation. If cancellation of order was received after order has been shipped it will be considered a return.
Refused Shipment: Customers shall be charged a shipping charge, and a 20% restocking fee for all refused shipments (this covers cost to receive and inspect all returned items.)
- Order error made by Power Generation Service LLC: Call 505-323-2032 or 888-970-2271 immediately with a description of the issue, arrangements will be made for pick-up of the item and shipment of a replacement of the correct item.
- Order error made by Customer: Customer is responsible for the Return Freight and will be assessed a 20% restocking fee. Any Part, Parts or Assembly USED, Installed or in some cases unpackaged or opened CANNOT be returned.
All shipping and handling fees quoted on our site are for the lower 48 state within the continental U.S. For an address outside of the lower 48 states there will be additional fees that will apply. Also, additional shipping charges may include but are not limited to ferry charges, remote locations, island deliveries and reconsignments. Freight trucks may or may not deliver down a dirt road. Deliveries are made with semi-truck and trailer or straight box truck, this depends on what’s available in your area. Shipping service for all generators is Curbside service only, (inside deliver will be an extra charge billed to you). You must inspect the product BEFORE signing the Delivery Receipt. Please refer to the Returns and Damages for more information.
AS IS Sales: All AS IS sales are Final Sales, not eligible for return or refund.
Special Orders: All Special Orders are final Sales, not eligible for return or refund. A Special Order is anything that is designed to fit a specific application. Special Order items may take more time for delivery and the delivery time is determined by the manufacturer and is not under our control.
Price Changes: Power Generation Service LLC reserve the right to change pricing on ANY product without notice. Should an order take place on the same day as a price change which reduces the price on the product ordered, an email or call to us is required to qualify for the reduced price and a credit to the card will be processed for the difference. Power Generation Service LLC also reserve the right to refuse the sale of a product at the list price when a price change occurs.
Returns & Refunds: Returns will be accepted within thirty (30) days of receipt of the merchandise (except for AS IS Not Returnable & Special Orders as define above). All returns require inspection upon receipt before any refund is transacted.
All returned merchandise must be NEW, uninstalled, and unused condition. The returned merchandise must be in the original packaging, and include all the parts, instructions and accessories. Packages that have been opened may be subject to additional fees. To return merchandise contact us at 505-323-2032 or 888-970-2271 for a RGA # (only valid for fifteen (15) days) and we will provide the return shipping address. Send merchandise prepaid and insured with the RGA # printed on the box and include a copy of the original invoice.
All refunds will be issued less that actual shipping charges (sometimes included in the items selling price). Allow 3 to 4 weeks for refund.
In addition, some returns may be assessed a 20% restocking fee.
Damaged Merchandise in Transit: When any carrier delivers a shipment, customers are requested to inspect the package and its contents, BEFORE signing the receipt of delivery.
- Confirm number of cartons you sign for.
- Inspect each box for signs of damage; look for crushed, torn, open or unsealed tape, etc.
- DO NOT accept ANY damaged goods.
For UPS or FedEx: If the package is obviously damages, you can refuse delivery. Call us immediately so we can initiate the replacement process. Any damage found after opening your boxes and examining the merchandise should be reported to us within one (1) business day to expedite the replacement process.
For SAIA (Truck Freight): BEFORE signing for the receipt of delivery.
- Inspect each carton carefully for signs of damage. If you find any damage (crushed, torn, open, unsealed tape or if damaged in any way) it must be noted on the freight bill “at time of delivery”.
- If damage to the merchandise is severe, you must refuse delivery. Freight damaged items so noted at “time of delivery” and will be replaced/ repaired by the carrier (SAIA Carrier reserves the right to repair or replace).
- Contact the SAIA Carrier terminal and advise of the noted damage at the time of delivery. They will give you instructions on inspection and filing the claim. If you accept the Damaged shipment YOU will have all responsibility to make a claim with the trucking company.
If there is no visible or obvious damage (carton appears acceptable at delivery and no damage is noted on delivery receipt), but you discover broken items after opening, call the SAIA Carrier within two (2) business days of receipt for instructions in placing a Concealed Damage Claim. Typically, a SAIA Carrier will not give you 100% replacement valve when filing a concealed damage claim and we will not assume the difference. You are responsible for verifying the condition of your merchandise upon receipt. Please inspect it carefully for shipping/handling damage prior to signing the delivery receipt.
SAIA Carrier freight claims are paid directly to you, the consignee, all claims for damage or loss must be filed with the LTL Carrier. The name, address and phone number of the LTL Carrier is on the bill of lading given to you at the time of delivery. If the information is not there, request if from the driver or call your local phone directory operator for the information.
To protect yourself if you received damaged merchandise, always keep the shipping cartons until your claim has been acknowledged and settled by the shipper. It is also a good idea to keep a detailed list of the damage and other documentation for your own file. If you accept damaged merchandise, the shipper (UPS, FedEx and truck freight (SAIA Carrier”) has the right to inspect the merchandise and original shipping cartons before processing your claim.
Defective Merchandise: If you think you have defective merchandise (this means it does not work properly), call Power Generation Service LLC. Power Generation Service LLC will work with the manufactures who will in turn view and determine any manufacture warranty claim and will usually either repair or replace the merchandise (policies may vary from manufacturer to manufacturer). Customer responsible to review and understand the terms of any manufacture warranty for parts, labor and travel limitations.
Secure Transactions: All online orders are processed using a secure server, which encrypts all submitted information.
Suitability: Power Generation Service LLC cannot guarantee compatibility of products sold for your situation. Every effort is made by us to recommend those products best suited for your described needs. Sometimes however, this is difficult to accomplish over the phone or internet, for that reason the customer is responsible to fully research compatibility and suitability prior to purchase.
Warranty: All new merchandise sold by Power Generation Service is warranted by the manufacturer. Power Generation Service LLC is a service dealer and will work with the manufacture on any warranty issues the manufacture has determined as warranty.
GOVERNING LAW; VENUE; DISPUTE RESOLUTION
All matters arising out of or relating to this Order or these Terms and conditions are governed by and construed in accordance with the internal laws of the State of New Mexico without giving effect to any choice or conflict of law provision or rule (whether of the State of New Mexico or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the State of New Mexico. Any legal suit, action or proceeding arising out of or relating to this Order or these Terms and Conditions will be instituted in the federal or state courts having jurisdiction over Bernalillo County, State of New Mexico. Each party irrevocably submits to the exclusive jurisdiction of the courts in any suit, action or proceeding.
In the event of any controversy or claim arising out of or relating to this Order or the Terms and Conditions, or a breach thereof, the parties shall resolve the matter through binding arbitration in accordance with the Rules for Compulsory Arbitration set forth in the New Mexico Rules of Civil Procedure. The parties shall attempt to agree on a single arbitration to hear the dispute and in the event they are unable to so agree, each party shall select their own arbitrator and the two arbitrators so selected shall select a third arbitrator and all three arbitrators shall hear and decide the matter. Each party shall be responsible for the cost of their selected arbitrator and shall jointly share the costs of the third arbitrator. In the event a single arbitrator is agreed upon, the parties shall jointly share the cost of the arbitrator. The arbitrator(s) shall have the authority to award the prevailing party in the arbitration the cists incurred for the arbitrator(s) as well as reasonable attorney fees and costs. The arbitrator shall be held in the State of New Mexico. The selected arbitrator(s) shall be a licensed attorney in the State of New Mexico with at least Ten years of experience in commercial litigation matters. The laws of the State of New Mexico shall apply in any arbitrator proceeding, without regard to principles of conflict of laws. Any party may enforce any award rendered pursuant to this arbitration provision by bringing suit in the Bernalillo County, State of New Mexico, Superior Court or such federal court having jurisdiction over matters in Bernalillo County, State of New Mexico. In the event of any controversy or claim or breach and the arbitrator shall take place not later than 150 days after such notice. The parties shall agree on a single arbitrator no later than 20 days after such notice and if they are unable to agree shall select their respective arbitrators within 10 days thereafter.
Customer Purchase Agreement: Power Generation Service LLC reserves the right to refuse the Sale of any Product for any reason to anyone at any time.
Power Generation Service reserves the right to change this policy at Any time without notice.